Flight delayed or cancelled
Tracked delays are free. Cancellations just need one message.
Updated: 2026-09-11
Short answer
We track the flight number you gave us and move the pickup with it. Two hours late at 1 am is still the same price and the same driver.
Delays
We track the flight number you gave us and move the pickup with it. Two hours late at 1 am is still the same price and the same driver.
Cancellation and rebooking
Message the desk with your new flight. There is no rebooking fee and nothing was prepaid, so there is nothing to refund.
Missed connections and diversions
If you are diverted to Punta Cana or Santiago, tell us: we operate the sister desk at PUJ and can pick you up there instead.
Frequently asked questions
How do I book a transfer from SDQ?
Send your flight number, date, hotel or address and number of passengers on WhatsApp. You get a written confirmation with the fixed price, and the driver details the day before travel.
Do I pay in advance?
No. You pay the driver at the end of the ride in US dollars, Dominican pesos or euros. There is no deposit and no card charge when you book.
Is the price per person or per vehicle?
Per vehicle, for 1–6 passengers, including tolls and taxes. Larger groups are quoted with additional vehicles at the same fixed zone rate.
How far in advance should I book?
A day or two is usually enough, and same-day requests often work. In high season, book a van three or four days ahead.
Is there a surcharge for night arrivals?
No. The price is the same at 03:00 as at midday, and we track your flight, so a delay does not change it either.